Advantages of IP Telephony for Business via Smartphone in the Netherlands

The advantages of IP telephony on a smartphone are evident for both personal use and business tasks. This service is effective for employees, department heads, and the company as a whole. What are the benefits for business?

  • High-Quality Connection: IP telephony via smartphone ensures high-quality communication, resistant to interference, using multiple backup channels. The connection works both through the network and autonomously, like a regular mobile connection, with no functionality limitations.
  • Cost-Effective Calls: IP telephony on a smartphone allows making calls to both mobile and landline numbers without restrictions while significantly saving costs. For instance, calls within the corporate network are not charged.
  • Remote Work: IP telephony with a mobile number is particularly in demand during business trips, vacations for handling urgent issues, and at sites where employees spend most of their working time traveling. Even when working remotely, calls go through the corporate telephone network, providing employees with all the business telephony functions on their personal smartphone.
  • Work Control: When IP telephony is used on a smartphone, the manager can remotely connect to this device (even without the employee’s knowledge). In particular, they can see call statistics, listen to call recordings, and much more.

In reality, IP telephony on a smartphone is a universal solution for numerous communication tasks.

IP Telephony Services for Smartphones

All IP telephony services can be used through mobile devices. We have highlighted five key solutions that are implemented when working with smartphones.

  • Virtual PBX: A key IP telephony service on which a virtual office is built. All the main functions (voice greetings and IVR, call routing and forwarding, statistics and call recording, voicemail, etc.) work when it is connected. All options are included in the tariff plan.

How to Connect IP Telephony to a Smartphone?

Now the main question is how to connect IP telephony via smartphone. There are several ways:

  • Call Forwarding: In this case, a call coming to the company’s phone number is forwarded to the smartphone. This can be done by a secretary in tone mode or automatically by setting the appropriate scenario. Call forwarding works even if the device is not connected to the internet. It is important to remember that call forwarding to a mobile number has its features. The employee can only receive calls but not make them via the internet. Additionally, incoming calls become chargeable as the virtual PBX “calls back” to the mobile number, making it an outgoing call.
  • Softphone: This is the optimal option for handling calls from your mobile. The user installs a special softphone on the smartphone or another device, which allows receiving and making calls. The voice is transmitted via the internet, not through cellular communication. Calls can be made using the softphone both with and without a virtual PBX. It can be installed on multiple devices: PC, laptop, mobile phone, etc., but each softphone is configured to a separate extension number.

As practice shows, a smartphone with the necessary set of business functions can be a powerful tool in the hands of an experienced employee. The main thing is to choose the necessary services and a convenient connection option that suits you best. Use business telephony in a way that works best for you. Remember that only the devices change; the extensive functionality of IP telephony and reliable connection remain constant for any phone.